Supplier Audits

Bring quality, environmental and social/ethical supplier audits into one system — with central visibility, third-party auditor collaboration, and closed-loop corrective actions.

Business Challenge Key Features Business Benefits

Business Challenge

Supplier audits are still run on spreadsheets, email and faxes

As outsourcing increases, manufacturers depend ever more on suppliers to ensure customer success. To compensate for limited visibility into supplier processes, companies increasingly use supplier audits — quality audits to confirm suppliers can deliver quality products, and, as regulatory and market pressure around environmental compliance and Social and Ethical Responsibility (SER) rises, environmental and SER audits too.

Yet supplier audits are mostly still a manual process, run through spreadsheets, emails, faxes and word documents. As a result, companies face increased supplier risk, brand risk and risk of non-compliance.

Lack of central visibilityBecause audit information lives in spreadsheets, documents and email, it is hard to see current and past audit information across internal stakeholders, suppliers and third-party auditors.
Lack of analysis capabilityA single audit can be compiled in a spreadsheet, but comparing across many spreadsheets is difficult — making trend reports and supplier-to-supplier comparisons hard.
Hard to integrate third-party auditorsWhen third-party auditors are used in low-cost regions, it is difficult to get visibility into their process and collaborate with them.
Hard to enforce audit processesWith many internal functions, supplier roles and third-party auditors involved, defining and enforcing a consistent audit process is difficult.
Difficult corrective-action follow-upWhen deficiencies are found, manual processes make closed-loop corrective action hard — issues must be fixed and monitored so they don't recur.

Key Features

One system for every audit, every auditor, every finding

SupplierSoft replaces the spreadsheet-and-email audit process with a central, collaborative one.

Central audit repositoryCapture current and historical audit information in one place, visible to internal stakeholders, suppliers and third-party auditors as appropriate.
Cross-audit analysis and trendsCompare findings across audits and suppliers, with trend reporting that spreadsheets can't provide.
Third-party auditor collaborationBring external and low-cost-region auditors into the same workflow, with visibility into their process.
Configurable, enforceable audit processesDefine audit workflows and roles so the process is applied consistently across teams and suppliers.
Closed-loop corrective actionsIntegration with the CAPA module ensures audit findings are tracked and monitored to closure, not just fixed once.
One consolidated supplier viewAudit results sit alongside quality, risk and compliance data on the same platform.

Business Benefits

Business benefits

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Reduced supplier and brand riskConsistent audits and closed-loop follow-up lower compliance and reputational risk.

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Central visibilityOne source of truth for all audit information.

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Better analysisCompare and trend findings across suppliers and time.

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Auditor collaborationIntegrate third-party auditors into one process.

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Process consistencyEnforce the same audit workflow everywhere.

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Findings that stickCAPA integration ensures issues don't resurface.

See supplier audit management in action

We'll show the central audit repository, third-party auditor collaboration, and CAPA-linked corrective actions.

Schedule a live demo